Video game retailer GameStop reveals its plan for fulfilling customer pre-orders as the COVID-19 pandemic continues. The company has had toclose GameStop locationsas they are not essential but this has left many fans wondering what will happen to the games that they have put down deposits on.
In a post on the GameStop site, the retailer laid out two plans for fulfilling orders if a store is closed or if a store is open. If their local GameStop is open, getting a pre-ordered game isn’t difficult. Those who have pre-paid in full can use GameStop Delivery@Door to get their game though they must call first so that an employee can meet them there. Theretailer has also limited store hoursmeaning that gamers have fewer hours to get their pre-orders.
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Those who have only put down a deposit can also use Delivery@Door though they’ll have to pay with a chipped credit card or GameStop gift card as cash, debit cards, and non-chip enabled credit cards cannot be accepted for safety reasons. Weirdly, this means thatGameStop’s own credit cardwill not be accepted as a form of payment on game pre-orders.
Things are bit more difficult if the localGameStophas closed. Those who have put down a deposit on a game but haven’t fully paid for it will get an email allowing them to get a virtual gift card so that they can buy the game online. Those who have paid for a game in full will get an email about how to get their game shipped to them.
While this plan for fulfilling GameStop pre-orders does sound good, many gamers have begun to complain about the system. Several say that they haven’t been sent an email about getting their game shipped to them, prompting worries that they’ll have to wait days to get it or that GameStop just won’t give them the information. Gamers have had issues with the retailer before like whenGameStop began cancellingCyberpunk 2077pre-ordersand many seem to think that the company is again failing to fulfill pre-orders.
On GameStop’s social media, some gamers are also suggesting that they will not buy their games from the retailer once its stores have completely reopened. The retailer has had financial issues and will beclosing more than 300 storesthis year as it tries to save money. However, if a huge number of gamers choose to buy new games and consoles like the PS5 and Xbox Series X from other retailers, it could make it much harder for GameStop to keep locations open.
